CanvasChamp.com Reviews

My wife and I just had the worst customer service experience we have ever endured, at the hands of a Canvas Champ "customer service" agent. We had ordered one of their photo umbrellas for our elderly aunt who lives in Winnipeg, Manitoba. When the package arrived, she opened it and discovered that it contained only two pieces of styrofoam, and nothing else. There was a distinct absence of any umbrella. She had been excited to receive the package and was looking forward to her new umbrella. She ended up very disappointed.
We called their customer service number to report the problem, expecting that some attempt would be made to put things right. That, after all, is the first duty of anyone who claims to be working in "customer service". He said that without a photograph of the empty shipping tube, he could do nothing. First of all, this is really a nonsensical policy, since anyone could easily remove an umbrella from the package and then take a photograph of its emptiness. Secondly, if this is a company policy, I can only assume that it must be happening a lot, otherwise, why would the policy be in place? So, if they are experiencing theft problems along their distribution channels, then they should rectify it. Our aunt is elderly, lives alone, and doesn't have a camera or a cell phone. There is no way for her to take a picture and without Internet, she could not send it to us anyway as we live in Ottawa, Ontario, a couple of thousand kilometres away.
We are going to absorb the cost of the missing umbrella. The money is not really the issue. What is important here is the way that my wife was treated by the "customer service" agent. There was no attempt to find a resolution. He simply kept repeating, ad nauseum, that if there was no photograph there was nothing he could do. When she asked to speak to a supervisor, he replied that the supervisor was at home, and was in any case away for four days. So there you have another issue--only one supervisor, and when that person is away, there is no one to replace them? They really need to deal with that one.
The other excuse offered by the agent was that everyone is working at home. We wondered how this could possibly be an issue in an era when EVERYONE is working at home. How could that possibly be an obstacle in a job that only requires a telephone? I could be anywhere on the planet and do that job if I had a phone. (And do a much better job at it.)
The agent offered no other options. He did not offer to speak to a supervisor later and get back to us. He just kept repeating the mantra, "no photograph, nothing I can do". This is what passes for customer service at Canvas Champ? It would have been an easy thing to fix, but instead they have lost a customer. We will never buy another one of their products. We will never refer their company to anyone. In fact, quite to the contrary, we will be letting everyone know, through or social media channels, all about the "customer service" we experienced.
I do want to thank them for one thing, though. They have provided us with a textbook example of what NOT to do to a customer who contacts you about a problem with one of their products. This is Customer Service 101, and CanvasChamp has failed miserably.

Ordered a 30" X 30" print, and paid for print & shipping. Received the print and it was so much darker than the original that you could not make out the detail. The print appears to have been rolled up when the ink was wet, and the picture came all wrinkled. The edges were even more crumpled where they likely grabbed it and stuffed it into a carboard tube. We attempted to flatten it out laying heavy books on it, but it did not help. Called multiple times to them and they requested an email with a picture. Sent it too them, and no reply. Spoke with them again and they confirmed receipt of email, but indicated it would take 48 - 72 hours to reply. Time went by and no response.
Called them again and they lied that they did not receive my email. It was all an obviously an avoidance tactic. Sent another email and kept them on the phone, confirmed email address, and they again stated they did not receive email.

Out right Lies. Advised them if I don't receive acknowledgment that a refund is being processed, I would contact Visa and deny charges. Canvas Champ is not delivering any resemblance of a quality product and they have refused to refund on a terrible quality product.

DO NOT GET SUCKED IN BY PRICE OR CONVENIENCE IF YOU WISH TO PURCHASE ANYTHING OF REASONABLE QUALITY. VAANVAS CHAMPS HAS NOT BEEN ABLE TO DELIVER AND HAS REFUSED TO RECTIFY THE SITUATION.

I ordered a photo puzzle that had "delivery by feb 23". It didn't appear on shipping until that day. It didn't leave the plant until the day after. I understand shipping delays due to covid but the product wasn't even ready by then. Not only that, it came from india (even though I ordered from Canada from a Canadian website) and had $20 of duty charges! Nowhere on the order did it say there may be duties or extra fees, plus I wouldn't have thought it would coming from a Canadian company! I'm asking for a refund but i haven't heard anything from customer service. Very unhappy over here.

Edit: finally got a hold of a human at canvaschamp and they refunded my shipping fees ($15) and promised that the duty would be paid, but that's not confirmed yet.

I ordered a poster on Matt paper with lumination. It came with air bubbles everywhere. It should be caused by the shrinking lumination layer. I complained and they shipped me a replacement. But this time it was printed on glossy photo paper(thinner and lighter than poster paper) and no lumination at all! I gave up! Will never buy from them again.

The 5 piece canvas set is perfect. However canvas champs communication is non existent I emailed them twice due to delivery delays and not once did they bother to reply! I don't mind them being delayed it's to be expected in the current climate but to ignore my emails and not inform me of the delay is extremely poor customer service, so much so that I doubt I'll use them again despite the quality of the product.

Lousy experience, delivered 3 weeks after the guaranteed delivery date. The only reason this is 2 stars and not 1 is that I haven't had a chance to open the puzzle and put it together so I don't know the quality of the product, only the quality of the customer service which was crap. I ordered a custom puzzle of one of my father's photographs for Christmas. The order was guaranteed by December 25th. A few days before I reached out to the company because I saw that it had not shipped. They were unable to tell me if it would arrive in time or tell me the status of my order. On December 25th I received an email that my order has been shipped, however when I clicked the link I learned that they had only printed the address label. The package did not arrive at the delivery service for 2-3 more days. This is an important detail because I understand that delivery services were overwhelmed due to the pandemic and things were running late. That would be understandable and not Canvas Champ's fault. Canvas Champ failed to have the product ready to be shipped until days past the guaranteed delivery date. This is not a problem with slow delivery on a national scale, this is a problem with this company taking on more work than they can realistically complete and failing to notify customers even when they were asking about it. I should have gone to Walgreens and gotten it there. I will never order from Canvas Champ again and can not recommend that you do either.

Edit: I strongly suspect that this review will get a canned response from the company which can be seen on every single negative review and I copied below! Laugh with me about the horrible customer service when this posts below my review...
This makes them look like they respond to negative feedback and want to do better. In reality they only cut and past the same excuse for not fulfilling their promises.
The "heavy order flow for Christmas and backlog of pending orders" were completely predictable in the holiday season. They failed to plan accordingly. They could have hired more people in help fulfill the orders (we have plenty of people looking for work,) they could have adjusted guaranteed delivery dates to be accurate and realistic or they could have chosen to only take as many orders as they could realistically fulfill. If they had said it was sold out I would have gone on to another site and gotten my gift in time for Christmas and never left such a crappy review!
I don't believe Paul K from their supposed "customer service" department. Their customer service is non existent.

"We are extremely sorry for the inconvenience caused. Due to heavy order flow for Christmas and backlog of pending orders, we apologize for the delay.

Please note, we do not compromise with quality even in heavy rush of orders, and in normal situation, delay doesn't occur. This is only a matter of time.

You will get your order delivered as soon as possible.

Warm regards,

Paul K"

This is a well crafted picture frame. It is very modern and compares with others of higher cost. I will be buying others from this company.

We used your new pieces, which are outstanding. And now we will use your products again as soon as possible. But I didn't believe it was good for your response rate, just make sure it was.

My frames are gorgeous!!! Arrived quickly and amazingly packaged!

Nice product. Very sharp looking. Arrived quickly and packaged well.

I ordered 2 items for Christmas gifts Nov 21st with an estimated delivery of Dec 11th.
I have checked several times on the status post Dec 11th since it was still showing "In production" .. I have emailed client service several times and each time Bruce expressed his regret in the inconvenience each and every time and shared with me what I already know from the “my orders” tab on the site; it’s STILL in production.
On Sunday Dec 20th I was told "We really understand your concern and have requested the related team to prioritize the order and ship it within within 24-48 business hours positively" On Dec 22nd, 48 hrs later, still in production.
I absolutely understanding shipping delays during the holidays, especially this year. This has nothing to do with shipping and everything to do with this company making promises they cannot keep.
I fully expect to not see these items until well into January and I will be requesting a full refund.
I will NOT be using this company again and will actively discourage others from using them.
The 1 star is for “Bruce” and his regret in the delays...
*** update - finally sent via FedEx, from India on Wednesday Dec 23rd. Estimated delivery is Tuesday January 5th 2020. It took 32 days to prepare my order and send.

This company ships their merchandise out of Mumbai India - so be prepared for THAT insanity. I ordered 3 medium sized pictures. It's been over a month and still no pictures. They missed their deliver by date with No notice. When I called customer service they were dismissive, said they'd expedite aaand nothing. That was two weeks ago. Just order from a shutterfly and save yourself the stress.